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Necessity of Machine Learning in Retail

Nowadays data proves to be a powerful pushing force of the industry. Big companies representing diverse trade spheres seek to make use of the beneficial value of the data. Thus, data has become of great importance for those willing to take profitable decisions concerning business. Moreover, a thorough analysis of a vast amount of data allows influencing or rather manipulating the customers decisions. Numerous flows of information, along with channels of communication, are used for this purpose.

The sphere of the retail develops rapidly. The retailers manage to analyze data and develop a peculiar psychological portrait of a customer to learn his or her sore points. Thereby, a customer tends to be easily influenced by the tricks developed by the retailers.

This article presents top 10 data science use cases in the retail, created for you to be aware of the present trends and tendencies.

  1. Recommendation engines
    Recommendation engines proved to be of great use for the retailers as the tools for customers’ behavior prediction. The retailers tend to use recommendation engines as one of the main leverages on the customers’ opinion. Providing recommendations enables the retailers to increase sales and to dictate trends. Recommendation engines manage to adjust depending on the choices made by the customers. Recommendation engines make a great deal of data filtering to get the insights. Usually, recommendation engines use either collaborative or content-based filtering. In this regard, the customer’s past behavior or the series of the product characteristics are under consideration. Besides, various types of data such as demographic data, usefulness, preferences, needs, previous shopping experience, etc. go via the past data learning algorithm. Then the collaborative and content filtering association links are built. The recommendation engines compute a similarity index in the customers’ preferences and offer the goods or services accordingly. The up-sell and cross-sell recommendations depend on the detailed analysis of an online customer’s profile.
  2. Market basket analysis
    Market basket analysis may be regarded as a traditional tool of data analysis in the retail. The retailers have been making a profit out of it for years. This process mainly depends on the organization of a considerable amount of data collected via customers’ transactions. Future decisions and choices may be predicted on a large scale by this tool. Knowledge of the present items in the basket along with all likes, dislikes, and previews is beneficial for a retailer in the spheres of layout organization, prices making and content placement. The analysis is usually conducted via rule mining algorithm. Beforehand the data undertakes transformation from data frame format to simple transactions. A specially tailored function accepts the data, splits it according to some differentiating factors and deletes useless. This data is input. On its basis, the association links between the products are built. It becomes possible due to the association rule application.The insight information largely contributes to the improvement of the development strategies and marketing techniques of the retailers. Also, the efficiency of the selling efforts reaches its peak.
  3. Warranty analytics
    Warranty analytics entered the sphere of the retail as a tool of warranty claims monitoring, detection of fraudulent activity, reducing costs and increasing quality. This process involves data and text mining for further identification of claims patterns and problem areas. The data is transformed into actionable real-time plans, insight, and recommendations via segmentation analysis. The methods of detecting are quite complicated, as far as they deal with vague and intensive data flows. They concentrate on the detecting anomalies in the warranty claims. Powerful internet data platforms speed up the analysis process of a significant amount of warranty claims. This is an excellent chance for the retailers to turn warranty challenges into actionable intelligence.
  4. Price optimization
    Having a right price both for the customer and the retailer is a significant advantage brought by the optimization mechanisms. The price formation process depends not only on the costs to produce an item but on the wallet of a typical customer and the competitors’ offers. The tools for data analysis bring this issue to a new level of its approaching. Price optimization tools include numerous online tricks as well as secret customers approach. The data gained from the multichannel sources define the flexibility of prices, taking into consideration the location, an individual buying attitude of a customer, seasoning and the competitors’ pricing. The computation of the extremes in values along with frequency tables are the appropriate instruments to make the variable evaluation and perfect distributions for the predictors and the profit response. The algorithm presupposes customers segmentation to define the response to changes in prices. Thus, the costs that meet corporate goals may be determined. Using the model of a real-time optimization the retailers have an opportunity to attract the customers, to retain the attention and to realize personal pricing schemes.
  5. Inventory management
    Inventory, as it is, concerns stocking goods for their future use. Inventory management, in its turn, refers to stocking goods in order to use them in time of crisis. The retailers aim to provide a proper product at a right time, in a proper condition, at a proper place. In this regard, the stock and the supply chains are deeply analyzed. Powerful machine learning algorithms and data analysis platforms detect patterns, correlations among the elements and supply chains. Via constantly adjusting and developing parameters and values the algorithm defines the optimal stock and inventory strategies. The analysts spot the patterns of high demand and develop strategies for emerging sales trends, optimize delivery and manage the stock implementing the data received.
  6. Location of new stores
    Data science proves to be extremely efficient about the issue of the new store’s location. Usually, to make such a decision a great deal of data analysis is to be done. The algorithm is simple, though very efficient. The analysts explore the online customers’ data, paying great attention to the demographic factor. The coincidences in ZIP code and location give a basis for understanding the potential of the market. Also, special settings concerning the location of other shops are taken into account. As well as that, the retailer’s network analysis is performed. The algorithms find the solution by connection all these points. The retailer easily adds this data to its platform to enrich the analysis opportunities for another sphere of its activity.
  7. Customer sentiment analysis
    Customer sentiment analysis is not a brand-new tool in this industry. However, since the active implementation of data science, it has become less expensive and time-consuming. Nowadays, the use of focus groups and customers polls is no longer needed. Machine learning algorithms provide the basis for sentiment analysis.The analysts can perform the brand-customer sentiment analysis by data received from social networks and online services feedback. Social media sources are readily available. That is why it is much easier to implement analytics on social platforms. Sentiment analytics uses language processing to track words bearing a positive or negative attitude of a customer. These feedback become a background for services improvement.The analysts perform sentiment analysis on the basis of natural language processing, text analysis to extract defining positive, neutral or negative sentiments. The algorithms go through all the meaningful layers of speech. All the spotted sentiments belong to certain categories or buckets and degrees. The output is the sentiment rating in one of the categories mentioned above and the overall sentiment of the text.
  8. Merchandising
    Merchandising has become an essential part of the retail business. This notion covers a vast majority of activities and strategies aimed at increase of sales and promotion of the product. The implementation of the merchandising tricks helps to influence the customer’s decision-making process via visual channels. Rotating merchandise helps to keep the assortment always fresh and renewed. Attractive packaging and branding retain customers attention and enhance visual appeal. A great deal of data science analysis remains behind the scenes in this case.The merchandising mechanisms go through the data picking up the insights and forming the priority sets for the customers, taking into account seasonality, relevancy and trends.
  9. Lifetime value prediction
    In retail, customer lifetime value (CLV) is a total value of the customer’s profit to the company over the entire customer-business relationship. Particular attention is paid to the revenues, as far as they are not so predictable as costs. By the direct purchases two significant customer methodologies of lifetime predictions are made: historical and predictive. All the forecasts are made on the past data leading up to the most recent transactions. Thus the algorithms of a customer’s lifespan within one brand are defined and analyzed. Usually, the CLV models collect, classify and clean the data concerning customers’ preferences, expenses, recent purchases and behavior to structure them into the input. After processing this data we receive a linear presentation of the possible value of the existing and possible customers. The algorithm also spots the inter dependencies between the customer’s characteristics and their choices. The application of the statistical methodology helps to identify the customer’s buying pattern up until he or she stops making purchases. Data science and machine learning assure the retailer’s understanding of his customer, the improvement in services and definition of priorities.
  10. Fraud detection
    The detection of fraud and fraud rings is a challenging activity of a reliable retailer. The main reason for fraud detection is a great financial loss caused. And this is only a tip of an iceberg. The conducted profound National Retail Security Survey goes deeply into details. The customer might suffer from fraud in returns and delivery, the abuse of rights, the credit risk and many other fraud cases that do nothing but ruin the retailer’s reputation. Once being a victim of such situations may destroy a precious trust of the customer forever. The only efficient way to protect your company’s reputation is to be one step ahead of the fraudsters. Big data platforms provide continuous monitoring of the activity and ensure the detection of the fraudulent activity. The algorithm developed for fraud detection should not only recognize fraud and flag it to be banned but to predict future fraudulent activities. That is why deep neural networks prove to be so efficient. The platforms apply the common dimensionality reduction techniques to identify hidden patterns, to label activities and to cluster fraudulent transactions. Using the data analysis mechanisms within fraud detection schemes brings benefits and somewhat improves the retailer’s ability to protect the customer and the company as it is.
Learnbay is a Data Science and Artificial Intelligence training institute that provides the essential and highly recommended topics of Machine Learning.

Artificial Intelligence in E-commerce

The internet has opened the door for revolutionizing various sectors. E-commerce sector is one of them. E-commerce sectors have unlocked new opportunities and scope for retailers. Retailers also have never seen such a growth in their sales. Artificial intelligence is taking E-commerce to the next level. In this article, we are going to discuss 10 applications of artificial intelligence in E-commerce.

  1. Chatbots
    E-commerce websites are using chatbots to improve the customer support service. Chatbots are providing 24/7 customer support to buyers. Visit any recognized E-commerce website. You will be prompted with a chat box asking what do you want or how can I help. You can tell your requirements in the chatbox and you will be served with highly filtered results. Chatbots are built using artificial intelligence and are able to communicate with humans. They can also collect your past data and provide you with a very personalized user experience.
  2. Image search
    Ever come across a situation where you liked any product or item but don’t what it is called or what it is? Artificial intelligence service eases this task for you. The concept of image search is implemented in E-commerce websites with the application of artificial intelligence. Artificial intelligence has made it possible to understand images. Buyers can make a search on the basis of images. Mobile apps of E-commerce websites can find the product by just pointing the camera towards the product. This eliminates the need for keyword searches.
  3. Handling Customer Data
    E-commerce platforms have two things in abundance. On is an endless list of products and other is data. E-commerce has to deal with a lot of data every day. This data can be anything like daily sales, the total number of items sold, the number of orders received in an area or as a whole and what not. It has to take care of customer data also. Handling that amount of data is not possible for a human. Artificial intelligence can not only collect this data in a more structured form but also generate proper insights out of this data.This helps in understanding the customer behaviour of the whole populations as well as of the individual buyer. Understanding the customer buying pattern can make E-commerce to make changes wherever needed and predicting the next buy of the user also.
  4. Recommendation SystemsHave you ever experienced how E-commerce websites like Amazon are constantly showing the products similar you just checked? Well, this is the application of artificial intelligence in E-commerce. AI and machine learning algorithms can predict the behaviour of the buyer from its past searches, likings, frequently bought products. By predicting the behaviour of the user, E-commerce websites are able to recommend the products that user is highly interested in. This improves the user experience as the user no longer have to spend hours searching the product. It also helps the E-commerce websites to improve their sales.
  5. Inventory management
    The inventory management is one of the most important areas in any business. You have to keep yourself updated on how much inventory you are holding and how much more is needed. There are thousands of product categories over the E-commerce websites. Keeping an eye on the inventory of all the products daily is not possible for a human. This is where artificial intelligence comes into the picture. Artificial intelligence applications have helped E-commerce in managing the inventory. Moreover, the inventory management system will get better over the time. AI systems build a correlation between the current demand and the future demand.
  6. Cybersecurity
    Artificial intelligence has also improved the cybersecurity of the E-commerce websites. It can prevent or detect any fraudulent activities. E-Commerce has to deal with a lot of transactions on daily basis. Cybercriminals and hackers can hack the user account to gain unauthenticated access. This can lead to the exposure of private data and online fraud. The reputation of the business also gets a big blow. To prevent this, Artificial intelligence and machine learning algorithms are developed that can mitigate the chances of fraud activities over the website
  7. Better Decision Making
    E-commerce can make better decisions with the application of Artificial intelligence. Data analysts have to handle a lot of data every day. This data is too huge for them to handle. Moreover, analyzing the data also becomes a difficult task. Artificial intelligence has fastened the decision-making process of E-Commerce. AI algorithms can easily identify the complex patterns in the data by predicting user behaviour and their purchasing pattern.
  8. After Sales Service
    Selling the product is not enough. Businesses have to aid the customer in the complete buying cycle. After sales service is an integral part of after-sales service. Artificial intelligence applications can automate the feedback form, replacements and handling any other ambiguity in the product. By solving the buyer’s issues, the brand value of the website gets improved.
  9. CRM
    In the past, Customer Relationship Management (CRM) relied on the people to collect a huge amount of data in order to collect the data and serve the clients. But today, artificial intelligence can predict which customers are most likely to make a purchase and how can we better engage with them. Artificial intelligence applications can help in identifying the trends and plan the actions according to the latest trends. With the help of machine learning algorithms, advanced CRM can learn and improve over time.
  10. Sales Improvement
    Artificial intelligence applications can generate and predict the accurate forecast of the E-commerce business. The study of historical data, data analytics, and latest trends can help in optimizing the resource allocation, build a healthy pipeline and analyze the team performance. The managers can get a better insight into the latest trends in sales. They can analyze the trends and can improve the sales by making strategies well before time.

If you want to learn Artificial Intelligence, know the Artificial Intelligence course of Learnbay in here.

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